Terms And Conditions

General

1. We appreciate your business and want to make sure we meet your expectations. By using our service, you have agreed to be bound by our terms and conditions and are satisfied with the overall service provided by our company.
2. Your attendance to the property on the day of your booking is not compulsory. Keys can be left for us to get access to the property. We do require at least that the person responsible for booking of the cleaning must be contactable by phone. If we cannot contact anyone before the service commences, we reserve the right to not carry out the service.
3. We will send a confirmation SMS 24 hours before your booking to confirm the property is ready for service and accessible. We will also confirm the property has electricity and hot water.
4. We take full responsibility for any foreseeable damages that may be caused by our cleaners while carrying out the service, except for any damages during and/or after dismantling any item in order to clean it, including but not limited to oven’s door, light fittings, silicon stripe in the bathroom, security door or fly screens, etc.. these damages come under wear and tear. Whadjuk Commercial Services will not be responsible for any discolouration to ceilings or walls after cleaning. Notice of any damages must be provided within 48 hours of service.
5. Photographic images and videos will be taken before, during and at the end of the cleaning service, these images will be used for the purpose of recording before and after images for quality assurance and proof of limitations if applicable.
6. Whadjuk Commercial Services require 100% of the total cost paid upfront before the service commence. A copy of a valid ID will be required when signing the contract.
7. Whadjuk Commercial Services accepts no responsibility for bonds held back by real estate agents or owners nor for additional rent charges or other such charges accrued.
8. It is under the client’s responsibility to provide thoroughly access to property including parking at the nearest location. Any expenses related to car parking will be added to the service cost.
9. Under no circumstances will refund claims will be considered once the job has been completed.
10. The client must agree to allow a re-clean/touch up clean or an inspection of any work deemed unsatisfactory before a third party is arranged to conduct service.
11. Whadjuk Commercial Services reserves the right to cancel service, void service warranty (no refund provided); and/or cancel re-clean (no refund provided) if a client is abusive, unreasonable, threatening or intimidating to any of our team members.
12. The job will be deemed completed if client does not raise up any issues 2 calendar days after the clean.
13. Whadjuk Commercial Services provides our services to the Perth Metropolitan area, from Yanchep to Mandurah. Property outside a 30km radius from Perth CBD will incur an additional travelling fee, starting from $50.

Quotes

1. All quotes are estimates only. Quotes are based on the estimates of an average house (one storey) and room sizes.
2. Quotes over the phone / email are subject to inspection of the job/property before work commences. Excessively soiled areas found at properties or poorly maintained properties may incur extra charges which will be informed before work commences, or may result in service cancellation with a full refund to the client.
3. Quotes obtained over the phone or online may be subjected to variation depending upon onsite inspection.
4. If a quote variation is required, client will be notified before work commences. Once the quote variation is agreed, client is required to pay additional cost as soon as practicably possible. If the quote variation is not agreed, client may choose to cancel the whole service with the amount paid refunded within 5 business days. If quote variation is not agreed but client wish to proceed with the service, some items or all items of the service warranty will void.

Bookings

1. Booking cancelation: If client cancel a booking fewer than 48 hours in advance of the cleaning there is a $100.00 cancellation charge.
2. Bookings on the weekends, public holiday and after business hours will incur a surcharge of $100.00.
3. Whadjuk Commercial Services holds all rights to cancel the job if we deem the condition of the property to be unsuitable for the safety, health or wellbeing of our team members.
4. Whadjuk Commercial Services reserves the right to re-schedule or cancel any job/bookings if the property is not as described either in condition or size, or if unexpected circumstances occur.
5. Whadjuk Commercial Services reserves the right to reschedule or cancel a booking spot if payment is not received within 24 hours after booking confirmation email is sent.
6. Whadjuk Commercial Services reserves the right to cancel a booking if payment is not received 48 hours prior to the scheduled clean.
7. 50% Deposit is required to secure the booking, the further 50% is due 48 hours before the booking date.

Service Warranty

1. Our service warranty is limited to the items listed on the contract (cleaning checklist) which did not meet the standard expected by the client, their landlord or property manager. The exact location of the item and a fair explanation of why it did not meet the expected standard must be provided by the person who raised the complaint (i.e. touch up list accompanied with photos). Only one touch up list is allowed, no modification or alteration to the list is permitted after a request of re-clean has been made.
2. On the date arranged to return to property, the person who raised the complaint must attend the property with our team member. If by any reason the property manager or landlord cannot attend the property, Whadjuk Commercial Services takes no responsibility for any work left outstanding.
3. Our service warranty can only be invoked by our client, who is the person who booked the cleaning service from our company.
4. The service warranty is only valid for up to 2 days (48 hours) after the date of the cleaning service and under the following conditions being met:

• No building or maintenance work has been carried out at the property during or after the cleaning has been finished including but not limited to; renovation work, flooring replacement/repair, painting and decorating, plumbing or electrical work and other such similar services.
• The property being vacant on the day of cleaning and continue being vacant afterwards with no person(s) or animal(s) remaining there;
• The property has not been left open or unlocked, unattended or has had a security breach and had unwanted patrons enter after the cleaning service;
• The property has not been damaged in any way, be this from weather conditions or other such acts of nature, accidents by an external party or the client or animals left in the property during or after the cleaning;
• The property must be in a liveable and reasonable condition at the time of the service taking place for the service warranty to be honoured, this includes but is not limited to meeting the following criteria:

* The property is not excessively damaged and/or dirty, be this cosmetic or structurally – old properties with severe wear and tear will not be eligible for service warranty;

* The property must have working electricity with safe and usable electrical outlets, must have working lights in all rooms and must have running hot water

Cigarette / Nicotine / Smoke Damage

Cleaning of nicotine and staining from smoke or smoking is not covered as part of our rectification guarantee. It is generally accepted that staining will remain even following intensive cleaning.

Initial Inspection

When our cleaners first arrive at your property they will perform a walk around (with you if you are present) in order to review the services selected against the quote provided. We will also take before photos and communicate if any changes be required (e.g. additional time is required), We will contact you immediately and before any work is performed.

Please note we will not perform the following

• Removal of stickers or removable hooks
• Removal or shifting of furniture
• Ceiling cleaning
• We do not complete grout cleaning – unless it has been selected as an additional service
• External cleaning (e.g. balcony, external windows, patios)
• Baby/child safety latch/lock removal
• Rubbish bin cleaning
• External window cleaning
• Garage floor/wall oil stain removal
• Any cleaning that would result in damage
• Blind cleaning– unless it has been selected as an additional service
• Full wall washing – small spot cleaning is completed in most areas as part of our standard clean – thorough cleaning of walls can be added)
• Cleaning of any white goods left at the property – fridge cleanin is an additional charge.